FREQUENTLY ASKED QUESTIONS

Thank you for using our FAQ page. Here, you will find answers to our most common questions. If this page hasn’t answered your question, be sure to contact us by email or call us toll-free at (877) 726-5862. An agent is standing by to answer all your questions.

QUICK QUESTIONS

Who is Palmco Energy?

Palmco Energy is a privately-owned retail provider of electricity and natural gas, dedicated to serving homeowners and business across the United States who are seeking quality products and excellent customer service. Our Customer Service team provides our customers with first-class quality personalized assistance reinforcing our commitment to upholding the highest of standards in customer service.

Our mission is to provide quality products along with a positive customer experience every time.

Why should I choose Palmco Energy?

Thanks to deregulation, you have the power to choose the electricity supplier that fits your lifestyle the best!  Switching to Palmco Energy is easy, convenient, and secure, whether you order online or over the phone.  You’ll never experience any change in your power during the switch to us.  You’ll continue to be billed by your current utility company.

How do I sign up with Palmco Energy?

Enrolling for service with Palmco Energy is simple, and you can do it over the phone or via the web. There will be no service interruptions, no hassles, and you’ll receive the same monthly bill as always from your local utility company.

What is the cost to switch to Palmco Energy?

Palmco Energy does not charge an enrollment fee. However, your current energy supplier may assess a cancellation fee if you’re switching providers within your contract term. Your current supplier can confirm what those costs (if any) are.

What is the Cancellation Fee or Early Termination Fee for my plan?

If you are not completely satisfied, you can cancel any time. We have no long term contracts or cancellation fees with our service.

What kinds of plans are available from Palmco Energy?

Palmco Energy offers complete service plans for Residential and Commercial. Our plans consist of a variable and fixed rate offerings.

What is a Fixed Rate?

A fixed rate offers you the ability to lock into a fixed price for a set amount of time.

What is a Variable Rate?

Variable Rates are rates that change daily or monthly based on market conditions and other factors. Variable rates may be higher or lower than your utility rate in any given month.

If I switch electricity suppliers, will my reliability be affected?

By law, the local utility company is not allowed to provide different care levels to customers who have chosen an alternate supplier. You will continue to receive the same level of delivery quality, emergency response, and meter reading from your current utility. Your utility company will not change, just the supplier of your electricity and/or natural gas.

What is the difference between Palmco Energy and my local utility company?

Palmco Energy is a retail supplier of electricity and natural gas, and your local utility is a regulated entity that delivers electricity or natural gas to your home. Palmco Energy is able to purchase the electricity or natural gas on the competitive market and sell it to customers. Your local utility continues to deliver that electricity or natural gas to your home.

What is the role of my local utility company?

Your local utility company delivers the electricity that flows into your home. The utility company is responsible for the lines, poles, pipes, meters, power outages, repairs, and other issues with how energy gets to your home. With any outages, your utility company still fixes the problem and restores your power.

How do I report a power outage or natural gas leak?

If you have an emergency (like a power outage or natural gas leak), please call the local utility company for your area.